Frequently Asked Questions

Open the catalog, choose a course, and add it to your cart. You can enroll after reviewing your order in the cart page.

Each course lists a recommended level and required tools. Beginner courses require only basic hand tools and safety gear.

If a course does not meet your expectations, contact us within 7 days of purchase. We’ll work to resolve your issue or provide a fair refund where applicable.

Yes. Upon successful completion, you’ll receive a digital certificate documenting competencies and hours.

All signature tracks include scheduled office hours and feedback on assignments. Private cohorts can be arranged via the contact page.

Most courses require standard plumbing tools. Advanced modules may call for a combustion analyzer, thermal camera, or specialty meter; alternatives are provided when possible.

Most modules run 6–12 hours. Masterclasses can span 20+ hours including practice drills and mentor feedback.

You retain ongoing access to course materials and updates. Office hours availability is scheduled and communicated in advance.

Yes. We offer team bundles and private cohorts. Start the conversation on the contact page.

A modern browser, stable internet, and the ability to read PDFs. For some modules you’ll download worksheets for printing.